Facebook Twitter Youtube
Compare here plans, insurers, coverage & prices
Call Us Now

+86 13510755085

Frequently Asked Questions

1. About Custom Service
A: We are a professional smart wearable ODM/OEM manufacturer with our own factory, and we control R&D, production, and quality control in-house.
A: We provide full customization services: hardware, software, appearance, function modules, and communication methods.
A: Regular MOQ is 300–500 pcs. We also support small-batch trial orders of 50–100 pcs (depending on the project).
A: Yes, we support single-item, combination, and full-package customization.
A: Yes, we support silk screen, laser engraving, embossing, electroplating, and more.
2. About Hardware Customization
A: Mainboard, chip, sensors, battery, charging method, structure, waterproof rating, etc.
A: Qualcomm, MediaTek, Unisoc, Wutek, Hexin, and other mainstream wearable chips.
A: We support IP67 / IP68 waterproof customization.
A: Yes, we optimize the battery solution based on structure space and power consumption.
3. About Software Customization
A: Firmware, UI/watch face, APP, SDK, API, cloud platform, and health algorithms.
A: Yes, we support Android + iOS, with custom name, icon, UI, push, and backend.
A: Yes, we provide standard SDK/API and support Bluetooth, MQTT, HTTP, etc.
A: Yes, we support global language, timezone, and overseas localization.
A: Yes, lifetime OTA remote upgrade is supported.
4. About Appearance Customization
A: Color, material, watch case, watch strap, dial, buttons, structure, and packaging.
A: Yes, we support Pantone matching with no color difference in mass production.
A: Case: plastic / metal / ceramic; Strap: silicone / leather / nylon / metal.
A: Normally 7–10 days.
5. About Function Module Customization
A: Health monitoring, positioning, NFC payment, explosion-proof, SOS, anti-tamper, sport modes, etc.
A: Yes, accuracy can be adjusted based on your requirements.
A: GPS / Beidou / LBS / BLE / UWB; UWB can reach centimeter-level accuracy.
A: Yes, we support explosion-proof customization for industrial scenarios.
A: Yes, we support major global protocols.
6. About Communication Customization
A: 4G / CAT1 / CAT-M / NB-IoT / LoRa / LoRaWAN / GPS / UWB / BLE.
A: LoRa / LoRaWAN self-organizing network.
A: Yes, we support frequency band customization for all countries.
7. About R&D Strength
A: 20+ senior software and hardware R&D engineers.
A: 35–60 days.
A: Yes, we support exclusive customized solutions.
A: Yes, full solutions, test reports, and technical documents are provided.
8. About Factory & Production
A: Yes, we have a 2000 ㎡ modern workshop with fully automatic SMT lines.
A: Up to thousands of units per day, adjusted based on schedule.
A: IQC → SMT → Assembly → Test → Aging → Full inspection → Packaging → Shipment.
A: Yes, we support on-site, video, and third-party audits.
9. About Quality Control
A: IQC (Incoming) → IPQC (Process) → FQC (Finished) → OQC (Outgoing).
A: Strictly controlled below 0.5%.
A: Yes, 100% full function test + aging test.
A: Yes, we provide inspection reports and test data with shipment.
10. About Lead Time & Order
A: 7–15 days.
A: 15–30 days (depending on quantity and schedule).
A: We arrange production in advance and rarely delay; we will communicate early if special issues occur.
A: Confirm demand → Offer → Sign contract → Confirm sample → Mass production → Shipment.
11. About Samples & Cost
A: Yes, samples are confirmed before mass production.
A: 500–2000 RMB per unit, refundable per policy after mass production.
A: Yes, same standard, same materials, same QC.
12. About Price & Quotation
A: Based on functions, configuration, material, quantity, and customization scope.
A: No hidden fees; our quotation is fully transparent.
A: Yes, we offer better unit prices for larger orders.
13. About Certification & Export
A: Yes, we fully support testing, documentation, and agency cooperation.
A: Yes, we support overseas compliance, frequency bands, certification, and software localization.
A: Yes, we cooperate to complete certification based on project requirements.
14. About After-Sales Service
A: 1-year warranty for the whole device.
A: Free repair, replacement, and technical support for non-human quality problems.
A: Yes, we offer cost-price repair and long-term support.
A: Lifetime technical support.
15. About Cooperation Model
A: Yes, both are supported.ODM: Use our mature solution + customize your logo/appearance/software.OEM: Manufacture according to your drawings and specifications.
A: Yes, we support stable supply, continuous iteration, and annual agreements.
A: Yes, we can sign an NDA (Non-Disclosure Agreement).

Get Your Custom IoT Device Quote Today

Fringilla est ullamcorper eget nulla facilisi etiam dignissim diam quis.

Customize Your Smart Watch
Customize Your Smart Watch

Get a free quote & sample from our ODM factory

We respect your privacy. Your information will only be used for quotation and project communication.